Monday, 9 May 2005 - 10:41 AM EDT

Customers who subscribe to ANY of our paying packages (NEON, ARGON, XENON, and KRYPTON) do have the ability to chat with us, live, one on one. This is available Monday - Friday 9 AM - 5 PM EST.

You can get to that chat from the "My Account" page, just click on the link for "I-Mail", and you'll be chatting with us in minutes.

Hope that helps out,
Mike
Customer Support - Lycos Webhosting

Monday, 9 May 2005 - 12:20 PM EDT

Hi Mike
I talked with you for a quick second this morning. But what I mean is that there isn't any high traffic on this site that I know of. Carmax has what I was talkin about.

Monday, 9 May 2005 - 12:45 PM EDT

Not sure what you mean by there isn't high traffic on Angelfire.

Angelfire's ranked 3680 on Alexa (http://www.alexa.com/data/details/traffic_details?&y=p&q=&url=www.angelfire.com), while Carfax's only ranked 5322 (http://www.alexa.com/data/details/traffic_details?&y=p&q=&url=www.carfax.com), so our traffic's outranking them.

I guess your question's kind of vague. You wanted to know if we had live chat, we do. See my previous post as to where you can access that feature.

Mike
Customer Support - Lycos Webhosting

Monday, 9 May 2005 - 4:53 PM EDT

The statement I'm referring to is when I try to use Live Help and it says due to High Volume of traffic, we can not assist you at this time or you have a duplicate question.

But in any case, I was saying they had more than just one person on their site willing to help.

I just hope my problem is fixed soon.