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Monday, 13 August 2007
Terrible Customer Service

I am very upset by Angelfire's unwillingness to answer my support tickets. I contacted them regarding changing my DNS information a week ago, and they still have yet to get back with me. Their "live chat" has yet to be on in the 4 years I've been with Angelfire.  They list no phone number to call. So you just put in a support ticket and hope and pray that someone gets back to you, which hasn't happened yet.

I am writing here in the hopes that *someone* who works for Angelfire will see this and help me.  My support ticket reference number is 7168-AFZX-3496.

 Bethany Crites  (poetry/lagosseperdue)

Posted by Bethie at 9:27 PM EDT | Post Comment | View Comments (1) | Permalink | Share This Post
Updated: Monday, 13 August 2007 9:30 PM EDT

Wednesday, 15 August 2007 - 10:00 AM EDT

Name: "Bill"
Home Page: http://help.lycos.com

We do apologize for delayed responses from the support queue.  Everyone should know that we will address each and every issue that has been submitted to us.  I personally can say that I understand your frustrations and do appreciate our customers patience while we sort out some recent issues.  I think you will find that in the next few weeks, the support resonse time will improve and we will be better capable of assisting you. 


Lycos Customer Service

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