Mood:  caffeinated

You know what I think is the problem? These Lycos outfits have been online since at least 1995 and they're trying to get by relying too much on automated programs and not enough actual people. In other words, their employees are overworked and underpaid (Ha! let's see them disagree with That). At the very least, they need to switch to a 3rd-party billing software with it's own, non-Lycos customer service department when something goes wrong.

Bill Laidlaw, angelfire.com/mn/nn/index.html