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Friday, 10 August 2007
Paid site Online Chat Always Offline
Mood:  irritated
I have been an Angelfire member since 1999 and have had a paid site at mn/nn since February 2002. On July 16 my credit card was charged the monthly fee by Lycos on my credit card and it is on my paper credit card statement. I can send you a xerox of it. On July 28, my credit card statement shows 2 more charges of $1 each from Lycos. The same day mn/nn was changed to "Free" status even though the next payment is not due until August 16. My previous support tickets have not been answered or even acknowledged, so I got another paid site at nm/m only to find that online chat promised on the signup page is always "offline." What is going on? It has been 2 weeks since you charged my credit card the additional $2 and then changed the site to free status. My pageviews have gone from 1500 on Friday July 27 to as little as 300 a day. When will my paid site at mn/nn be fixed? What is wrong with my credit card? The bank says it is fine. Nothing on it has been changed since it was charged successfully by Lycos on July 16. I pay it off every month so 100% of credit is available for Lycos monthly charge. The online chat feature promised on the signup page is offline. A paid site member at club.Tripod.com says the lycos online chat feature is always offline. What good is a live chat feature for paid members that is always offline? What good is a phone number for Lycos billing on the credit card that just goes to a recording that says Customer Service doesn't accept any phone calls? I had to delete over two thirds of my audio, graphics and pages at mn/nn just to get down to the "free" status storage requirement. I signed up today to change nm/m to paid status with my credit card and it went thru without a problem. No answer to my numerous Support Tickets either. See you all tomorrow with a new post.

Posted by mn/nn at 1:28 PM EDT | Post Comment | Permalink | Share This Post
Updated: Friday, 10 August 2007 1:34 PM EDT

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