Ticketing System Not Working Properly.
Anyone who sent me an email when they received a message about our database being down will be added to the ticketing system once it's restored.

I removed the previous post from the Tripod Club blog, because I had already gotten 1400 emails in my inbox, and did not want my personal email address posted on that blog. If my personal email address is posted again, it will be removed again. Please refrain from doing so.

I do not know what is wrong with the database, and have not been able to reach anyone in the appropriate places to fix it (after all, it's Easter.). Once restored, any and all tickets submitted to it, will be answered.

I ask for your patience while this gets sorted out. Hopefully, everything will be back to normal first thing tomorrow morning, once everyone's back in the office.

Please do not submit any more tickets during this time, as it may result in a longer time before you receive an answer to your original tickets. Our new system is not perfect yet, and we are still adjusting things with it.

Thank you,
Mike J
Customer Service - Lycos