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Thursday, 23 February 2012
Can't open a "Help Ticket"
Mood:  irritated
OK, am I the only person who can't get the "clickable link" for a Help Ticket to work.  It doesn't seem to matter which version of the help page I'm on, I cannot open a help ticket, and I need help, darn it!

Posted by jaegerhof at 10:41 PM EST | Post Comment | View Comments (43) | Permalink | Share This Post

Friday, 24 February 2012 - 12:22 AM EST

Name: "anonymous"

Have you tried different browsers?


Monday, 27 February 2012 - 10:51 AM EST

Name: "Amy Thompson"
Home Page: https://www.angelfire.com/tx/Jaegerhof/

No I haven't. but then I only have Explorer..

I get this response when I try to open a help ticket...

"Insufficient Account Information

This portal user does not exist."

Wednesday, 29 February 2012 - 1:22 AM EST

Name: "anonymous"

Well, in that case, there isn't much that I can tell you. Some members of the Angelfire/Lycos Team visit this Blog from time to time..so you may hope that they will see your posting and respond.

On the other hand, you may try also the following:

Lycos is a wholly owned subsidiary of Ybrant Digital. Here is their contact info:

Tel +1.323.848.4720

Tel +1.646.644.0871


Wednesday, 29 February 2012 - 4:03 PM EST

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I have same issue in Firefox, and in Chrome it's ok

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