Bought a domain name on July 2, didn't have domain name for assignment until today, after multiple attempts with "help tickets."
I could not get a response nor find a phone number to call though my hosting package included phone help. Finally checked to see if the transaction showed up on my VISA--it did, TWICE. But a phone number also showed with each transaction. I called and had the matter straightened out. after about 3 hours, our domain name was alive.
For our trouble and time, we were awarded a month of free hosting.
Please check your credit card statement to ensure that you have not been double billed.