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Tuesday, 3 July 2007
Unable to change account details

I have recently received a new credit card and the one that Angelfire have is no longer in use. All attempts to enter the new card details in my account fail.

I check 'New credit card' and enter the relevant details and hit 'confirm'.

Nothing changes in my account details and only the old original (defunct) card remains listed so I can't 'switch payments' or redirect payments to my new card.

I am able to change other details, eg address, etc. 

I have cookies enabled.  Is there something else that is not obvious that must be done to get card details entered?

Posted by trek/nz_usa at 3:43 AM EDT | Post Comment | View Comments (2) | Permalink | Share This Post

Tuesday, 3 July 2007 - 4:42 PM EDT

Name: "anonymous"

clear the cookies, login go to my account and reload the browser few times, if you see no changes, try to change again, if it doesn't work contact the support team.

Wednesday, 4 July 2007 - 7:43 PM EDT

Name: trek/nz_usa
Home Page: https://www.angelfire.com/trek/nz_usa

Thanks - tried that but still no luck.

Have opened a support  ticket (online help always seems to be offline) and await a response. Hope they sort this before the monthly payment falls due, I don't want to find my site has been closed down.

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