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Saturday, 4 June 2005
Angelfire page loading issue
Mood:  not sure
Now Playing: Valencia
Topic: FrontPage
Hi Angelfire Blog Members,

Lately [the past few days], I've noticed that
my Angelfire page doesn't always download.

All I see, is the TOP and BOTTOM
Advertising Banners...with no page
content in between.

Only after refreshing the page a few times,
does the content finally appear. This seems
to be an intermittent issue and NOT confined
to my particular website.

I have found the same thing happening
on other Angelfire member pages.

This problem is not a new one. In October 2004
an identical issue came up, and persisted
for over one month, until it apparently
corrected itself.

Ar that time, I went through a lot of email
correspondence with:
Mike @ Lycos Customer Service
Product Support Specialist
Email: support_angelfire_ls@support.lycos.com

Mike was very helpful, loading the page on several
different computers, however, he couldn't find anything wrong.

[Incidentally, I am attempting to load
these pages with a 'cleared cache and history']

Anyone else experiencing these same issues?

Tom
======


Posted by indie/what1 at 2:40 AM EDT | Post Comment | View Comments (19) | Permalink | Share This Post
Updated: Saturday, 4 June 2005 5:50 AM EDT

Saturday, 4 June 2005 - 1:31 PM EDT

Name: cw

I visited before and everything seemed to load fine in Netscape7.2mac. What browser are you using and did you validate your html?

I've noticed a problem with some sites and a particularly persistent and nasty pop under (basketball team image) that gets through my netscape popup blocker and freezes the browser so that it needs to be forced quit. That problem is also intermittent, Since yours is a free site, if your html is OK I'd start to suspect one of the ads.

Saturday, 4 June 2005 - 6:29 PM EDT

Name: indie/what1

Hi CW,

Yes, I also think that the problem orginates with
one of the ads.

I am using both IE6 and Firefox 1.04 browsers.
The same issue presents itself with either
browser...

As previously mentioned, it has nothing to do with
my HTML coding, because I visited other Angelfire
member pages and the same thing was happening.

It's really sad, because no surfer is going to
refresh the page THREE times, in order to view
the content....they will simply 'move on'...
never to return.

Oh well....

Saturday, 4 June 2005 - 10:32 PM EDT

Name: dalleh

your page loaded real fast with netscape 7.2
it must be something in your system, not the page or angelfire, make sure only the browser is open close all other aplications. check for virus.

also do you hit enter at the end of each line, here in the blog or your lines are short like this on there own.

Sunday, 5 June 2005 - 1:34 AM EDT

Name: Tom
Home Page: https://www.angelfire.com/indie/what1/

Hi,

RE: Short lines

That is my habit to hit enter to make
narrrow text.

There is no virus on my computer. My brother,
who lives 500 miles away, with a completely
different [broadband] system has had the same
experience.

As previously mentioned, we have been through
exactly the same issue in Oct 2004. It took over
a month before it seemed to clear up by itself.

I have had pages on Angelfire since 1998.

Sooner or later, someone else will post a
message here on the blog, mentioning the same
problem.

Tom
===

Sunday, 5 June 2005 - 2:28 AM EDT

Name: indie/what1

Hello again,

Just to summarize the events of the past few days:

1. I have experienced the same issue with other
Angelfire member pages.

2. My brother has noticed the same thing and he lives far away.

3. It is obviously an intermittent problem, and [when it happens]
it always takes THREE refreshes, before the content
eventually appears.

4. My browsers are up-to-date, and all the MSN critical patches
have been installed, and online Trend-Micro virus scans are
performed regularly...the latest one, just yesterday....
and my machine came up 'clean'.

5. If you wish, I can forward to you, all the correspondence
with Mike @ Angelfire support, from the last time this problem
appeared [Oct 2004].

6. My habit, is to clear my cache and history on both Firefox
and IE, whenever I go offline.

7. I am anxiously awaiting a posting from other Angelfire Club
Blog members, who may be having the same experience.

Other than that, there doesn't seem to be anything more
that I can do.

Tom
====

Sunday, 5 June 2005 - 3:15 AM EDT

Name: indie/what1


Hi CW & Dalleh,

Both of you fine people will remember this very same issue,
which I brought up, right here on the Angelfire Club Blog,
on Oct 2, 2004. This will be found @ URL:

https://www.angelfire.com/blog/community/index.blog?end=1096671426

A bit of deja vu....

Sunday, 5 June 2005 - 11:39 AM EDT

Name: pa5/passion2004_index
Home Page: https://www.angelfire.com/pa5/passion2004_my_pages

I, too, am having these problems. I wrote Angelfire and they suggested I clean my cache, when I do every time I go offline. Any suggestions?

Sunday, 5 June 2005 - 3:47 PM EDT

Name: indie/what1

Hi,

I would suggest that you direct the
A/F support dept. to visit the Angelfire
Club Blog [June 4th] to read this thread:
"Angelfire page loading issue"

Perhaps they already have.

When more than one person is having the same problem,
they will start to look seriously at it....we hope :)

Tom
====

Monday, 6 June 2005 - 12:46 PM EDT

Name: Cindy
Home Page: https://www.angelfire.com/pa5/passion2004_my_pages

When I sent a complain they took down several of my pages saying that they violated angelfire terms. I used the angelfire editor, so how could that be? I am thinking maybe I should find a new home for my webpages.

Cindy

Monday, 6 June 2005 - 1:30 PM EDT

Name: cw

Using the AF editor doesn't mean you can't violate the terms and conditions. It's what you put on the page not how you built it or with what.

Are you remote loading images? Using copyrighted material like music or images that you don't have explicit permission to use on your site? Music seems to be a big no no all over the web with many users and downloaders being taken to court and sued. There are a number of other things against the account terms that can be read in the T&C. It would be in every account owner's interest to read them. I would also write support and ask what exactly was aginst the T&C that got your pages removed.

Tuesday, 7 June 2005 - 3:30 AM EDT

Name: indie/what1

I have sent the following email to Angelfire
Support Dept. and am awaiting reply:

==============================================
TO: support_angelfire_ls@support.lycos.com
RE: RE: Publishing Issues: Front Page (KMM23590580V74888L0KM)
Date: June 7, 2005

Hi Mike,

The IDENTCAL problem, as described in the
following correspondence, from October 2004, has
returned.

Please check the Angelfire Club Blog @ URL:
https://club.angelfire.com/
The Topic: "Angelfire page loading issue"
Date: 6 June, 2005 for updated postings
on this subject.

You will notice that one other member, besides
myself, is experiencing the same issue.

Regards,

Tom
===============================================

Tuesday, 7 June 2005 - 3:49 AM EDT

Name: indie/what1

Addenda:

This is what I can figure out myself:

When my browser has a cleared cache and history,
the BOTTOM Advertising Banner loads Immediately,
thereby disallowing all other page content to appear.

Then, after THREE refreshes, the above-mentioned BOTTOM banner
loads AFTER the page content, allowing the content to be viewed.

Tom
===

Tuesday, 7 June 2005 - 12:11 PM EDT

Name: jrp34

TOM:

I believe that I have tracked down your problem, but it's not with Angelfire. After running many tests, I have determined that the main source of your page loads correctly every time and against every Angelfire server. I have also used an external partner to test your page from multiple locations around the country.

What it looks like to me is that your counter is causing the problem: http://hits.webstat.com/cgi-bin/wsv2_framed.cgi?62739

That page is sometimes timing out, causing the refresh problem that you are seeing. Because it is loaded by a JavaScript src= tag, the web browser needs to load and process that code before it can show any of your content. However, Angelfire's ad javascript (which also loads with a src=) is higher up in the page and loads BEFORE your counter. In effect, when the counter doesn't load properly, you will have a page that only has our JavaScript running successfully and so you will only see the ads.

My suggestion would be to remove the counter code and try loading your page a couple of times and see if that improves the situation.

JP

Tuesday, 7 June 2005 - 2:05 PM EDT

Name: indie/what1

Hi JP,

I have been using Webstat counters on my pages for
more than a year.

The first thing I did, when I started to see this
problem [both in Oct 2004 & the past few days] was
to visit other Angelfire sites to see if the issue
was particular to my page.

For instance, I visited a friend's page @ URL:
https://www.angelfire.com/ny3/thedriftingcowboys/
and he is using a cgi/bin Angelfire counter.
The exact same thing happened. I tried several
other Angelfire pages with the same result.

Things have been 'smooth sailing' for the past nine months, since the Oct 2004 problem seemed to have corrected itself
after a month of stress. Now, it has re-appeared.

Of course, I am only a 'layman' and have little understanding of these technical things.....but, it has crossed my mind. that the vast majority of people NEVER clean their browser cache or history; which means that the owners of the sites would not be aware of the problem; since it happens with a 'cleared cache' and only with a 'certain string of ads', which obviously appear on a rotating basis.

It doesn't happen with all the ads....

It is the 'intermittent' aspect, which makes the problem so
difficult to solve...

Tom
====

Tuesday, 7 June 2005 - 2:35 PM EDT

Name: indie/what1

Addenda:

RE: "That page is sometimes timing out"

As previously explained, it is an instantaneous
happening. There is absolutely no waiting period
whatsoever. The top and bottom banners load instantly
with the 'document done' message appearing in the
browser status bar.

'Timing out' implies some kind of waiting period.

I find it puzzling, that it takes THREE refreshes
in succession, to be able to view the page. Always THREE....never more or less.

Tom
===

Tuesday, 7 June 2005 - 3:44 PM EDT

Name: md/jdfaq

you did not violate the terms, if so they will delete the whole site, I think you were using more space than allowed and what they deleted

Wednesday, 8 June 2005 - 12:58 AM EDT

Name: indie/what1

Hi again,

I have discovered the following:

The series of banners, which includes the following:
http://www.circuitcity.com/ccd/home.do?WT.mc_n=58452&WT.mc_t=U
are the ones which cause the issue previously mentioned.

For instance, the ING Direct banner does NOT cause a problem.

Just thought I'd let you know.

Tom
====

Tuesday, 14 June 2005 - 12:39 AM EDT

Name: jrp34

I'm sorry I didn't respond to this before. Thank you for your help in tracking down this bad ad. We found it about when you did and it's been removed from the system.

JP

Tuesday, 14 June 2005 - 1:36 AM EDT

Name: indie/what1

Hi JP,

Thanks to the Angelfire Team for solving the
problem. I'm happy that we were able to identify
the issue at long last.

Tom

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